Groups
Organise teams, share Matter access, and route queue work.
Groups organise members by team or practice area. Use them to share Matters, route recordings through the transcriber queue, and configure approval. Workspace admins manage them under Settings → Groups.
Groups are available on Pro and Enterprise plans.
Create a group
- Open Settings → Groups
- Select New group
- Name the group and add members
- Configure queue approval if required
- Save
Access and sharing
Group membership does not automatically make every group recording or matter visible. Access comes from the member's permissions and explicit grants on the relevant Matter or standalone Pillar.
When you share a Matter with a group, members of that group receive the chosen View, Work, or Manage access. Adding someone to the group can therefore open every Matter already shared with it.
When sharing confidential work, confirm both the recipient and the access level. A role may allow an action generally, while the Matter grant determines whether the member can perform it on that file.
Queue routing
Assign a recording to the appropriate group before sending it to the queue. Eligible transcribers in that group can then claim it. Queue assignment is not a Matter grant. See Transcriber queue.
Approval
A group can require review after a transcriber completes work. Approval may be limited to the recording author or extended to the author and admins, depending on the group setting.
If an approver rejects the work, it returns to the same assigned transcriber. Approval requests do not time out or approve themselves.