Troubleshooting
Fix common issues with browser, desktop, and mobile Voice workflows.
A browser recording will not transcribe
Check whether you selected Pause or Finalise:
- Pause saves the current part and leaves the recording as a draft.
- Finalise submits the current timeline for processing and batch transcription.
Wait for all parts to finish saving or uploading, review the timeline, then select Finalise. The browser does not provide a live transcript.
Processing stuck
- Check the current recording status and your internet connection.
- Refresh the page and reopen the recording.
- Confirm that the submitted audio has not since been edited.
- Avoid repeatedly creating new recordings for the same source.
- If the status does not progress, contact a Workspace administrator or Ardela support.
A transcript is current only when it matches the latest Finalised audio. Generation stays unavailable while the audio or transcript is processing or out of date.
Offline and interrupted capture
Browser
Browser capture stores in-progress parts locally while it works to save them. After a connection interruption:
- Keep or reopen the recording page.
- Reconnect and allow pending parts to upload.
- Check the recovered timeline.
- Select Finalise yourself.
Reconnecting does not automatically Finalise or transcribe a browser draft.
Mobile
Ardela Mobile keeps native local drafts offline, but server content is not available offline. To submit a draft:
- Reconnect to a stable network.
- Open the local draft.
- Select Finalise.
- Keep the app open and in the foreground during upload.
Mobile does not upload in the background. See Ardela Mobile.
Install the browser app
Installing the web app can provide an app-like browser shortcut:
- Chrome or Edge: use the install control in the address bar or browser menu.
- Safari on iOS: use Share, then Add to Home Screen.
- Chrome on Android: use the browser menu, then Install app.
Installation does not make server Recordings available offline and does not create a background-upload capability.
Upload rejected
| Problem | Solution |
|---|---|
| File is over 500 MiB | Split or convert a working copy before upload. |
| Audio exceeds the plan duration | Shorten or split it, then check Billing and plans. |
| Format is rejected | Convert a working copy to .mp3, .wav, or .m4a. |
| Upload fails during transfer | Retry on a stable connection and keep the page open. |
See Upload audio for common formats and the review workflow.
Transcription quality
Transcripts and speaker labels require human checking:
- use a clear microphone and reduce background noise;
- avoid overlapping speech where practical;
- compare names, dates, amounts, and important legal wording with the source audio;
- identify and correct meeting speaker labels;
- correct the transcript before generating a legal draft.
Custom vocabulary is currently evidenced for Ardela Voice for desktop, not browser or mobile batch transcription.
Cannot save or generate
| Problem | Solution |
|---|---|
| Save shortcut does nothing | Stop active capture and move focus out of an editable field. |
| Generate is disabled | Finalise the current audio and wait for its matching transcript. |
| An output or template is missing | Check your plan, permissions, matter link, and accessible templates. |
| Usage is unavailable | Check Billing and plans or ask a Workspace administrator. |
Desktop Voice
If the desktop hotkey or insertion fails:
- Confirm the configured shortcut and trigger mode.
- On macOS, grant Accessibility permission to Ardela Voice.
- Place the cursor in a compatible, editable text field.
- On Windows, check whether the target application is running with elevated privileges.
- If insertion is refused, paste the result left on the clipboard.
The defaults are Alt on Windows and Ctrl+Shift on macOS. Protected local history is retained for 7 days, so copy any needed text before that period ends. See Ardela Voice for desktop.
Plan and feature access
| Problem | Solution |
|---|---|
| Sidebar item is missing | Check your role, permissions, plan, and device navigation. |
| Recording is missing | Confirm you own it in Recordings, or check the linked Matter grant. Group membership alone may not grant access. |
| Matter is locked | Request View or Work access from a Matter manager, or ask them to add a grant. |
| API returns 403 | Check API scope, plan entitlement, and active subscription. |