Troubleshooting

Processing stuck

If a recording stays in Processing or Uploading for an unusually long time:

Refresh the page and reopen the recording
Check your internet connection
Wait a few minutes — large files take longer
Ask a workspace admin to use Manage recording from the recordings list to reset the status

Admins can change status, clear stuck processing flags, and reassign transcribers from the manage dialog.

Recordings made offline show Awaiting Transcription:

If sync does not start, refresh the page while online. Ensure the PWA is installed for best offline support.

For offline recording and an app-like experience:

Chrome / Edge: Click the install icon in the address bar, or Menu → Install Ardela

Safari (iOS): Share → Add to Home Screen

Android Chrome: Menu → Install app

If transcripts contain frequent errors:

Use a better microphone or move to a quieter room
Add terms to custom vocabulary
Speak clearly at a natural pace
For meetings, reduce cross-talk and background noise
Review and correct the transcript before generating notes — corrections improve downstream AI output

Problem	Solution
File too large	Split the file — limits are 100 MB (Starter), 500 MB (Pro), 1 GB (Enterprise). See Billing.
Unsupported format	Convert to `.mp3`, `.wav`, or `.m4a`
Upload fails mid-transfer	Retry on a stable connection

Problem	Solution
Save disabled	You may be actively recording, or focus is in an input field
Generate disabled	Wait for transcript to finish processing, or check usage limits
Document generation unavailable	AI documents require a Pro plan

Problem	Solution
Missing sidebar items	Your role or plan may not include that feature — see Billing & plans
Groups unavailable	Upgrade to Pro
API returns 403	Check plan includes API access and subscription is active