For Transcribers
Claim permitted queue work, prepare the transcript, and complete the item.
Transcribers work from the Queue. A transcriber seat is free and does not use a paid fee-earner or administrator seat.
Queue access
You can only open items made available through your queue permissions and assignment. Membership of a routing group alone does not grant access to recordings elsewhere in the workspace.
Do not download, copy, or share matter information outside the permitted workflow.
Find and claim work
Queue views separate work that is available to you from work you have already claimed.
- Open Queue.
- Review the priority, due date, matter, and instructions shown for an available item.
- Select Claim.
- Open the recording and confirm that you have the material needed to proceed.
Prepare the work
- Listen to the audio and review the transcript.
- Correct the transcript without adding facts that are not present in the audio or authorised matter context.
- Follow the author's instructions for any note or document work.
- Check names, dates, figures, speaker labels, and formatting.
- Complete the item when your review is finished.
Use the pop-out player action when you need audio in a separate window. There is no need to type a recording-specific player URL.
Release an item
Release a claim if you cannot complete the work so that another eligible transcriber can claim it. Add a note where the interface allows it if the next transcriber needs context.
Conditional approval
If the routing group requires approval, completing the item moves it to Review pending for the author or permitted approver. Otherwise, the item moves directly to Completed.
Permissions
A transcriber can work only on queue items within their permitted scope. Transcribers are not part of the Legal team. A transcriber seat does not automatically grant access to Matters, time entries, Pillars, or recordings outside the queue.